I have been working in the BPO/Customer Service Industry for 14 years, doing Voice/Chat/Email/Data Analyst/Business to Business (Customer Service & Order Entry) support. I have been a TL/QA/Risk & Compliance Apprentice, SME. Experience doing Inbound/Outbound calls. I have a high passion and am obsessed when it comes to customer experience and providing excellent customer service.
Experience of using Zendesk, Avaya, Slack, Experian, Quick View, Samson, Salesforce, CRM, Oracle Cloud & Webex.
Handled various accounts such as Healthcare Insurance, Finance, Telecommunication (T-Mobile), Solar Panels, Food Delivery, Retail/E-Commerce & Automative Solutions for a Business to Business Company.
