Results-driven Operations and Administrative Professional with experience in Executive Administrative Support, Operations Management, Payroll Administration, Recruitment & Talent Acquisition, Customer Service, and Healthcare Insurance Processing. Proven track record of supporting organizational growth, managing payroll and invoicing processes, maintaining employee records, and delivering accurate Performance Reporting. Experienced in CRM Management, Quality Assurance, Process Improvement, Team Training, and Employee Onboarding, with a demonstrated ability to manage high-volume workloads while maintaining exceptional accuracy and compliance standards. Recognized for leadership capabilities as a Subject Matter Expert (SME) and Trainer, with strong proficiency in Microsoft Excel, Google Workspace, QuickBooks, and business operations support. Career Service Professional Eligible, Certified Bookkeeper, and Certified Digital Bookkeeper seeking opportunities to contribute to organizational success through operational excellence, administrative expertise, and continuous process improvement.
System and Tools
• Ricochet Dialler • CallTools Dialler • Microsoft Excel
• Google Sheets & Google Drive • CRM Systems • Financial Record Management
• Insurance Verification Portals • Invoicing & Billing Management • Call Center System
• Employee Records Mngmt(201 Files) • Quickbook • Operations Support Systems
