I maintained a high level of customer engagement while working in a call center setting where all customer interactions are conducted over the phone. I also showed strong communication, negotiation, and decision-making skills. This was carried out while interacting with clients in a setting where metrics were crucial. In addition, I was exhibiting remarkable adaptability and resilience in a hectic setting, taking responsibility for every client interaction and treating them with decency and empathy in return. I operate both in a group setting and on my own.
