During my tenure in UCaaS and SaaS companies, I have honed and developed my:
• Troubleshooting and problem-solving skills – My experience in providing technical support has equipped me with the ability to identify issues, troubleshoot/solve problems, and communicate effectively with cross-functional teams to drive solutions.
• Attention to detail – Given the complex issues/problems I’ve handled, I have developed a keen eye to details, making sure resolution provided and communication sent is accurate.
I also bring effective leadership and managerial experience. During my tenure as a Team Leader and Associate Manager:
• I have successfully led teams
• Handle escalations and ensure customer satisfaction – going above and beyond
• Managed projects for process change and improvement
• Implemented process improvements to enhance efficiency and productivity
These allowed me to handle pressure well, and be inclined at tasks prioritization, delegation, and maintaining a collaborative work culture, effectively implement company’s CoC and represent its mission and vision.
In addition, my experience in data and process analysis allowed me to:
• Excel in analyzing data
• Identify trends and organize insights clearly
• Be detail-oriented, ensuring data integrity
• Proficient in data collection/gathering, manipulation and visualization
Verified
