I’m a dedicated IT professional with over 8 years of hands-on experience in technical support, user training, and service desk operations. Currently, I’m working as an ITService Desk Trainer at Optum Global Solutions, where I help onboard and guide new support analysts for Care Delivery Organizations in the U.S. I’m passionate about simplifying technology for users, mentoring teammates, and ensuring smooth, secure IT environments. With strong experience in Microsoft 365, Azure AD, Intune, and ITIL frameworks, I combine technical know-how with a human-centered approach to support.
