Versatile, results-driven professional with over 15 years of experience spanning financial analysis, mortgage processing, and customer/tech support. Adept at managing high-volume tax case files, billing analysis expertise, executing complex financial modeling, and optimizing client outcomes through strategic tax planning. Proven expertise in underwriting support, regulatory compliance, and e-commerce customer care using Shopify, Gorgias, Slack, Dropbox, Tamer, and Logics. Strong track record of driving operational efficiency and maintaining exceptional service satisfaction.
