I'm an experienced Workforce Management Team Leader and Data Entry expert for over 10 years. My fields of expertise are:
- Real-Time Management of over +5,000 employees for Google, managing queues, KPIs and project/process improvements
- Expert proficiency on Google/MS Tools (Docs, Spreadsheets, Slides) with emphasis on Spreadsheets (highly skilled on mass data analysis, reporting & dashboarding)
- High-level and granular level monitoring of business success metrics and expert recommendations on operational development
- Worked closely with multiple off-shore stakeholders through brainstorming meetings, process improvements and high level business insights
- Handling a group of 15 real-time analysts and provides performance coaching and talent development
