I’m an experienced E-Commerce Specialist and Customer Support Professional with a strong background in managing product catalogs, supporting online store operations, and delivering top-tier customer service for US-based companies. In my most recent roles, I’ve worked remotely to support Shopify-powered e-commerce businesses and handled end-to-end customer success using tools like Intercom, HappyFox, Basecamp, and Jira. I’ve assisted merchants with order management, product integration, subscription handling, refunds, and troubleshooting technical issues — all while maintaining empathy, accuracy, and professionalism.
My skills include:
· Product catalog and content management (Shopify)
· Order, refund, and billing support (Stripe, Intercom)
· Customer support via email and chat (Intercom, HappyFox)
· Internal collaboration using Basecamp, Slack, and Jira
· Email correspondence with vendors and developers
· Process documentation and status reporting
With a focus on accuracy, communication, and customer satisfaction, I’m passionate about helping e-commerce businesses run smoothly and scaling support operations efficiently. I'm now looking for a long-term, stable remote role where I can bring value as a reliable, proactive tea-----------mber.
