PROJECT MANAGEMENT & CLIENT SUCCESSStreamlined client onboarding processes that increased onboarding capacity by 40% for SAAS and marketing start-up companiesOversaw software tools integration that increased the efficiency of operations by 15%Documented SOPs for software tools, client surveys, call scripts, hiring processes, and team management processes that directly helped decrease client monthly churn from 13% to 8%OPERATIONS MANAGEMENT Training material and SOP development for all departments and fields. Increased each team's productivity by 26%End-to-end management of Sourcing, Hiring, Training, and managing multiple teams within E-commerce and SAAS start-up companiesDeveloped KPI measurements for multiple roles within different teamsContributed to a team's growth from 30 members to 300+Helped boost client approval from a 2/5 to ? rating
PROJECT MANAGEMENT & CLIENT -----------AsanaLoomlyGHL (Go High Level)OPERATIONS MANAGEMENTCRMSZendesk, Salesforce, Lithium Social Web, Zoho One (CRM, Deals, Desk, Drive, Signature, and Finance), PipeDrive, Power BI, Microsoft Teams and TeamWorkBilling Rakuten, BillingMe, PayPal, Deel, and GoodyOthersHelpScout, Hubspot, Solid CP, Basecamp, Notion, Shopify, Konnective, PayPal, and MailChimp
