I am a results-driven customer service professional with more than 2 years of experience as a customer relations manager for a high-volume Airbnb host managing multiple property listings in Orlando, Florida, USA.
I bring specialized experience in remote property management support, converting inquiries into bookings, and maintaining a 5-star hospitality standard. By leveraging Zendesk software, Slack, WhatsApp Business, Google Workspace, and the Airbnb dashboard, I ensure seamless communication from pre-booking questions to post-stay reviews, directly contributing to the properties’ high occupancy rates. I am now looking to leverage my skills, expertise, and commitment to service excellence to contribute to the continued success
of your team.
