Results-driven e-commerce Virtual Assistant & Project Administrator with a Strong Focus on Customer Satisfaction and Operational Excellence:
* E-commerce Expertise: Successfully supported a US-based client as an E-commerce Virtual Assistant, handling product listings, order fulfillment, and inventory management across platforms such as Cartzy, Shopify, Facebook Marketplace, and eBay. Skilled in sourcing products, managing logistics, and coordinating with suppliers to ensure timely deliveries.
* Exceptional Customer Service: Demonstrated a strong ability to promptly resolve customer inquiries and issues via email, ensuring high customer satisfaction and retention. Skilled in providing personalized support and fostering positive customer relationships.
* Project Administration: Managed day-to-day operations as a Project Administrator for a Soccer Organization, coordinating schedules, maintaining records, and handling correspondence for a US-based client. Ensured seamless communication with parents, schools, and stakeholders, enhancing client engagement and satisfaction.
* Social Media Management: Strategically scheduled and managed social media content across platforms like Instagram, LinkedIn, and Facebook, targeting a US audience to boost engagement and brand visibility.
* Strong Communication & Multitasking Skills: Highly organized and efficient in managing multiple tasks and priorities, ensuring deadlines are met and operations run smoothly.
* Proactive & Results-Oriented: Driven to exceed expectations and deliver high-quality results that contribute to business growth and customer success.
