I have worked in the BPO industry for more than 13 years. I started as a sales associate for 6+ years for both inbound and outbound, and got promoted as a sales coach later. I switched to working for a credit card company for the last 6+ years, too. I was an inbound associate who took identity theft concern calls and then transferred to being a case manager. Most recently, I was promoted as a fraud and disputes manager. I am responsible for taking escalated calls/issues raised by upset and unhappy customers. My coworkers have said that I am good at communication, a problem solver, and a critical thinker. I excel at providing the best customer service experience. Consistent top-notch performance and a great multitasker. I look forward to discussing how I can be of value to your company soon. Highly skilled individual and regulatory compliant. Can easily adapt and learn new skills. Competitive. In addition, I worked as a VA as an International Program and Admissions Coordinator at an International School in San Diego. I handled new inquiries, student applications, and agent profiling. Here is a link to view a recommendation letter from my previous client: -----------
