I am a customer-focused professional with 5+ years of experience in Customer Support, Content Moderation, Trust & Safety Operations, and Virtual Administration. Throughout my career, I have helped businesses deliver exceptional customer experiences, maintain safe online communities, and streamline daily operations through efficient administrative support.
My background includes handling customer inquiries across multiple channels, resolving complex issues, managing escalations, moderating user-generated content, enforcing platform policies, and supporting operational workflows. I am experienced with Zendesk, CRM platforms, email management, data entry, reporting, documentation, and process improvement.
I am known for my strong communication skills, attention to detail, problem-solving abilities, and commitment to accuracy. Whether assisting customers, supporting internal teams, or ensuring compliance with community standards, I take pride in delivering reliable and professional results.
In addition to my core expertise, I also offer bookkeeping support as a Xero Certified ProAdvisor, including data entry, bank reconciliations, invoice management, and general bookkeeping assistance for US, AU, and UK clients.
I am currently open to opportunities in Customer Support, Virtual Administration, Trust & Safety, Content Moderation, and related operational support roles.
