• Seasoned Service Delivery Manager with over twelve (12) years of experience across industries, services, and solutions from
multinational companies – excelling in Service Level Management Client Management, Business Processes, and Operational
Documentation.
• Experienced in Reporting and Data Analytics with fifteen (15) years of experience on different reports. Including but not limited to
Organizational Performance Dashboards, Operational Risks, Service Improvement Plans, and Service Gap Action Plans.
• Lean Six Sigma Practitioner for six (6) years as a Continuous Improvement Manager focusing on addressing Internal Audit findings for
cost avoidance, cost reduction, and improving the overall employee experience.
• ITIL 2011 Foundations certified
• Certified Risk Analyst (CRA)
