As a Customer Service Representative specializing in Non-Voice & Chat Support, I served as a consultant for a certain Platform within a BPO company. My primary responsibilities included addressing customer concerns regarding their parcels, providing real-time tracking updates, and ensuring they were informed about the status of their shipments. I also played a key role in managing disputes when customers received orders that did not match online descriptions. My focus was on safeguarding customer funds, ensuring that money was only released once disputes were fully resolved, either through successful resolutions or refunds.
