Eleven years of expertise in system support from year 2013 to 2024 current, root cause analysis, and resolution as an IT technical support specialist. In order to maintain and strengthen the structure of my previous work experience, which was at the Gaisano Malls of Davao for 5 years, and my current position at the Environmental Management Bureau Region 11 for 6 years, I would ideally like to maximize my IT knowledge and years of valuable experience as an IT specialist in implementing cost-effective and effective IT solutions. This would increase the operation's efficiency and the end users' level of satisfaction.