Customer Support Virtual Assistant and Administrative Support Professional with nearly 4 years of experience assisting customers across telecommunications, e-commerce, and residential service industries in the US, Canada, and UK.
I have extensive experience handling customer inquiries, troubleshooting technical issues, resolving billing concerns, managing account changes, scheduling appointments, and providing sales support. Throughout my career, I have consistently maintained an 85%+ customer satisfaction score, handled 20+ customer interactions daily, exceeded performance targets for five consecutive months, and resolved customer concerns with minimal escalations.
I am proficient in Microsoft 365, Google Workspace, HubSpot, Slack, Canva, and ChatGPT. My strengths include customer service, email management, appointment scheduling, administrative support, communication, problem-solving, and time management.
Services I can provide:
• Customer Support (Email, Chat, and Phone)
• Inbox and Email Management
• Calendar and Appointment Scheduling
• Administrative Support
• CRM Management
• Customer Retention and Follow-ups
• Data Entry and Documentation
• Billing and Account Assistance
• Research and Reporting
I am committed to delivering excellent customer experiences, maintaining organized workflows, and providing reliable support that helps businesses operate more efficiently.
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