I'm a Property Management VA who treats guest and tenant communication the way a hospitality brand treats its guests — not just answering messages, but managing tone, timing, and escalation the right way. Nearly two years at Hilton trained me to stay composed under pressure and turn frustrated guests into repeat bookings. I help property owners streamline operations so double bookings don't happen and guest reviews trend up, not down — backed by training across Guesty, OwnerRez, and the major OTA host platforms.
What I handle:
- Guest & tenant communication (inquiries, booking questions, complaint resolution, escalation)
- Calendar & channel sync to prevent double bookings
- Review management & guest follow-up to boost ratings
- Reservation management & coordination
- Maintenance request triage & vendor/owner updates
- Automation-assisted guest communication & revenue management support (Guesty)
Platforms & tools:
- Airbnb, VRBO, ----------- (host-side)
- Guesty, OwnerRez
- PriceLabs, Breezeway
Background:
- Nearly 2 years as a Reservation Sales Specialist at Hilton
- Trained in brand-standard guest service, de-escalation, and high-volume communication
Available for 40 hours/week. Let's talk about how I can take guest and tenant communication off your plate — message me anytime.
