Certified Lean Six Sigma Yellow Belt and accomplished operations leader with 10 years of experience, including over 7 years in management roles at Manulife, a leading global financial services company. Adept at quality assurance, process improvement, stakeholder coordination, and team development. Known for driving results through data-informed strategies, performance coaching, and strong operational oversight. Recently transitioned into freelance project management and virtual assistance,bringing a fresh perspective and agility to workflow optimization, documentation, and executive-level support. Recognized as an Outstanding Leader in Manulife’s Policy Admin Services Tower for consistently exceeding performance and leadership expectations.
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