Experienced Customer Service Representative with nearly 7 years of proven success in delivering exceptional service and resolving complex customer issues. With a strong focus on empathy, active listening, and problem-solving, I have consistently maintained high customer satisfaction ratings. Over the past 2 years, I have also leveraged my expertise to train and mentor new hires, equipping them with the skills and knowledge needed to excel in customer service roles. My passion for helping others, combined with my in-depth understanding of customer service best practices, has enabled me to make a positive impact both on individual clients and within the teams I support.
