I have 3 years of experience in an in-house call center, specializing in customer support for Telemedicine and COVID testing. Skilled in handling phone, email, and chat inquiries, I ensure quick resolutions and excellent service. I’m proficient in using GoTo Connect, ticketing portals, Google Workspace, and Google Spaces for smooth operations.
With additional expertise in quality assurance, I monitor service performance, analyze feedback, and implement improvements to maintain high standards. I am currently seeking opportunities in customer service, quality assurance, or administrative support to contribute my skills while earning extra income.
