Hello! My name is Arnold Sambolledo, and I’m from Marikina City, Philippines. I'd love to take this opportunity to share how my skills and experience can bring value to your organization.
I'm a results-driven professional with over 5 years of leadership experience and 14 years in the BPO industry, dedicated to enhancing service quality and achieving operational excellence.
In my most recent role at Alorica Philippines, I fostered strong relationships with clients and stakeholders through strategic planning, ensuring that operational practices align with their needs and expectations, along with industry best practices. Adept at utilizing text and speech analytics to interpret performance trends across multiple locations, promoting prescriptive coaching to transform data into actionable insights.
Skilled in collaborating with cross-functional teams to develop data transformation processes and data visualization reports, leveraging tools such as Power Query and Power BI to support data-driven decision-making. Passionate about workflow optimization that contributes to a culture of continuous improvement.
I am excited about the prospect of joining the team and look forward to contributing to the company’s success.
