Hi, my name is Roseanne G. Qui-ay. I am 24 years old and from the Philippines. I have worked as a customer service representative in BPO companies for over 2 years, primarily handling accounts for American clients.
In my role, I manage a high volume of incoming calls, assisting customers with their internet connectivity issues. I provide troubleshooting steps, resolve their concerns, and ensure a client-focused approach to service.
My experience as a customer service representative has helped me develop strong communication skills and critical thinking abilities. Therefore, I am confident that I would be an effective Customer Service Representative for your company if given the opportunity.
In addition to my customer service experience, I also worked as an ESL teacher for a year, teaching English as a second language to Chinese students. This role enhanced my organizational skills and multi-tasking abilities, which I believe are essential for success in the sales industry.
