I bring over three years of experience as a team leader, during which I have honed my management skills by leading diverse teams and fostering individual development through targeted huddles, coaching sessions, and regular touchpoints. My dedication to talent development is further supported by my administrative expertise, where I have provided critical support to our Account Director, Managers, Assistant Managers, and Senior Team Leaders in data management and ensuring data accuracy.
Since March 2023, I have taken on the responsibility of managing our account’s invoicing, initially handling 104 Lines of Business, which has since been streamlined to 52 as of June 2024. This role requires advanced technical proficiency in Microsoft Excel and Google Sheets, particularly for calculating hours for over 1,000 employees and tracking their movements. It also demands meticulous attention to detail and strong problem-solving skills to ensure all data is accurately prepared for client billing.
In addition, I serve as the Employee Engagement Head for our account, overseeing a workforce of over 1,000 employees. In this role, I am committed to cultivating a dynamic and engaging workplace culture, contributing to improved employee retention and satisfaction.
