With a Bachelor of Science in Nursing degree (PHRN) and a diverse background in the outsourcing industry for 13 years, possess a valuable combination of clinical expertise and managerial skills. From a Frontline Associate to a Clinical Assistant Manager demonstrating dedication, adaptability, and leadership qualities.
Clinical Expertise – equipped with a solid foundation in healthcare practices, patient care, and medical knowledge, understanding complex healthcare processes and ensures high standards of care are maintained.
Leadership and Management – skills in team coordination, supervision and decision-making which is essential for overseeing operations and ensuring efficiency in a healthcare setting.
Managed a diverse set of business segments and work types:
Telecommunications: Inbound Calls (worker’s compensation, member benefits - Medicare supplement, Life Insurance policy)
Healthcare: Utilization Review
Ability to conceptualize and launch new business segments, from overseeing 30 clinicians to overseeing 150 FTEs. Effectively managing operations by overseeing day to day activities, optimizing workflows, and implementing measures to enhance productivity and efficiency. Monitored KPIs and implementation of initiatives to improve overall performance and meet SLAs.
