Reliable Virtual Assistant with 13+ years of experience in administrative support, customer service, and back-office operations across tech, telecom, and hospitality.
I currently resolve technical and account issues for US merchants at TaskUs, maintaining a 95% first-contact resolution rate and 99%+ customer satisfaction. Previously, as an Admin Assistant/Reservation Specialist for a vacation rental company, I managed OTA listings, guest bookings, and pricing analysis — while also creating social media content that helped boost bookings. That experience sparked my interest in social media management, which I'm now actively building alongside my admin skills (Canva, CapCut, content scheduling).
I bring strong attention to detail, clear communication, and comfort working across US, UK, and AU time zones — ideal for clients who need dependable admin support with a growing social media skill set.
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