A versatile digital professional with 9 years of experience in the BPO industry and a proven track record in customer service, technical support, quality assurance, and freelance digital solutions. Skilled in handling multi-channel communications (calls, chat, email) across diverse industries including finance, e-commerce, hospitality, food service, and telecommunications.
- **Customer Service & Technical Support:
- Capital One UK – Senior Collections Agent and later promoted to Quality Analyst, managing inbound/outbound calls via Avaya tools.
- Amazon – **Product Life Support / Technical Chat Agent, resolving product functionality and delivery concerns to ensure customer satisfaction.
- ----------- – Assisted property owners with updates to descriptions, rates, and images, ensuring accurate and high-quality listings.
- Chipotle – Managed food order and delivery concerns via chat and calls, focusing on restaurant-level customer issues.
- T-Mobile US – Supported customers with plans, devices, routers, and internet concerns, including scheduled follow-up calls.
- **Sales & Lead Generation:
- Cold Caller for ADU projects in Los Angeles, specializing in hard selling, lead generation, and appointment setting** with homeowners and title holders.
- **Freelance Digital Support & Content Creation:
- Etsy Virtual Assistant for an Israeli jewelry and diamond store, handling SEO optimization, product listing, keyword research, and image creation using tools like eRank.
- Managed Pinterest engagement to boost visibility and sales.
- Produced promotional videos and short reels for coffee shops and restaurants in the Philippines, showcasing photography and video editing skills.
- Delivered webinars and talks for VA groups, sharing insights on content creation and digital marketing strategies.
With a strong foundation in customer engagement, technical troubleshooting, SEO, and content creation, I bring both analytical and creative expertise to support businesses in scaling their operations, enhancing customer satisfaction, and building digital presence.
