I am an IT and Backend Support professional with 2 years of experience in a technical support environment. I have experience troubleshooting system and data-related issues, handling support tickets, monitoring processes, coordinating with different teams, and providing timely updates to users and clients.
In my current role, I work as a Backend Support Specialist where I investigate technical issues, perform data validation and troubleshooting, monitor system processes, assist with user and access-related concerns, and coordinate with other technical teams to resolve incidents. I am also experienced in documenting issues, following up on tickets, and communicating technical information in a clear and professional manner.
I also gained experience working with GoHighLevel (GHL) last year, which helped me develop additional skills in working with CRM platforms, managing system-related tasks, and supporting online business processes.
My skills and experience include:
• Backend and Technical Support
• Troubleshooting and Issue Investigation
• Customer and Client Support
• Ticket and Incident Management
• Data Validation and Basic Database/SQL Support
• System and Process Monitoring
• User Account and Access Support
• CRM Support and GoHighLevel
• Documentation and Reporting
• Team Coordination and Communication
• Basic Technical Analysis and Root Cause Investigation
I am a detail-oriented and dependable person who is comfortable working independently or as part of a team. I am willing to learn new tools and systems and can adapt quickly to different workflows and environments.
I am currently looking for opportunities where I can use my technical support experience, problem-solving skills, and willingness to learn to provide reliable support and contribute to a growing team.
