Korn Ferry Manila – BGC, Taguig, Metro Manila
Analyst
? Provides and satisfies first and second level system/application support for requests,
questions and technical training issues.
A addressing client concerns, providing clear resolutions, and ensuring customer satisfaction through email, chat, and phone support
? User creation, password resets, access issues, status updates, configuration requests etc.
? Provides employee introductions to various systems/applications and training as needed.
?
Creates documentation and instructional guidelines for systems/applications procedures and
usage.
? Proper case entry documentation into our case management system (Salesforce).
? Use tools to remotely access end user systems and perform corrective actions to resolve the
user’s problem.
? Resolve the basic and repeatable issues, route tickets appropriately through the support
system, document work, and triage and escalate internally.
