Been a chat support representative for 4 years, that provide support to resolve customer inquiries, or offer additional forms of real-time problem-solving.
*Handling customer questions and concerns via chat in a timely and efficient manner.
*Keeping records of customer interactions and issues to help with future reference or follow-up.
*Handle multiple chat conversations simultaneously in a timely manner.
*Use tools like Salesforce to help track customer interactions and manage information. *Inbound/Outbound calls, emails.
*Offering assistance on product features, troubleshooting technical issues, guiding users through processes, and helping with account-related questions.
*Troubleshoot – Internet (Modem), Mobile, Mobile app
*Ensuring that customer issues are resolved and, if necessary, following up with additional information or updates.
Been a CSR for 2 years and handled irate customers professionally.
*Provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
*Building connection and trust to customers to maintain the good credit.
*Negotiating with customers in cases when non-payment occurs with their account.
*Identifies the type of plan and for coverage and rules aligned to the policy.
*Professionally and efficiently handle irate customers.
*Outbound Call/Inbound
*Do proper documentation in case the customer calls back there’s a case history.
*Restoration lost data
My skills are as follows:
Computer Literacy, Multitasking, Time Management, Problem Solving, Negotiation, Basic Technical Support, Office Administration, Outbound Call Centre, Chat Support, Call Taking, Email Support,
Documentation, Document Review, Escalation Management, Internet Literacy, Data Entry
Restoration, Technical Support, Phone Orders, Microsoft Operating Systems, Microsoft Office, Computer Troubleshooting
