- Team Leadership and Coaching: Experience in leading and upskilling teams to meet performance targets and maintain high standards.
- Training and Development: Skilled in creating training materials and providing evaluations for employee development.
- Data Analysis: Proficient in analyzing employee performance data to identify areas for improvement and implement solutions.
- Cross-Departmental Collaboration: Strong ability to work with various departments, including workforce, finance, IT, and QA, to ensure smooth operations.
- English Language Instruction: Expertise in teaching English as a second language to international students through both audio and video formats.
- Performance Monitoring: Capable of conducting call audits and 1:1 coaching sessions to improve team performance.
- Customer Engagement: Effective in engaging and assessing customers' proficiency to match them with appropriate products and services.
