I am a dedicated Customer Service and Freight Support professional with over 3 years of experience in high-volume, fast-paced environments. I specialize in delivering accurate, solution-focused support while maintaining strong communication, efficiency, and attention to detail.
In my previous roles with Concentrix and Teleperformance, I handled:
• 30–50 inbound calls daily
• 30–50 outbound calls daily
• 4 concurrent live chats
• 100–150 emails per day
• Up to 150 total tickets per shift while meeting strict SLA and quality metrics
I provided technical and billing support for a major U.S. telecommunications account, resolving service issues, handling disputes, setting payment arrangements, and promoting company campaigns. This experience strengthened my objection-handling skills, professionalism on calls, and ability to stay calm under pressure.
Alongside my customer service background, I am trained in freight and logistics operations, including:
• LTL/FTL quoting
• Load board research (DAT)
• TMS navigation (AscendTMS)
• Track & Trace
• Carrier communication
• Rate confirmations
• BOL and POD documentation handling
• Basic carrier vetting (MC/DOT, COI checks)
I understand the importance of clear communication between shippers, carriers, and dispatch, and how accuracy in documentation and updates directly impacts service performance.
I am proficient in CRM and operations tools such as Zendesk, Salesforce, Dynamics 365, Google Workspace, and spreadsheet tracking. I am highly organized, process-driven, and comfortable managing high volumes of calls, emails, and operational tasks without sacrificing quality.
Key Strengths:
• Customer Support (Phone, Email, Live Chat)
• Freight Coordination & Shipment Support
• High-Volume Case & Load Management
• CRM & TMS Systems
• Sales, Retention & Objection Handling
• Clear, Professional Communication
• Detail-Oriented & Process-Driven
I am reliable, adaptable, and committed to long-term growth in both customer service and freight operations.
Verified
