Im a highly motivated Virtual Assistant with over 6 years of experience in sales, customer service,Team leadership, retention, logistics, and e-commerce operations.
I help business owners grow their sales, retain customers, and streamline back-end operations — all while providing an excellent customer experience.
? Sales & Retention:
Skilled in upselling, handling objections, and building long-term customer relationships. Helped increase client retention rates by improving communication and after-sales follow-ups.
? Customer Service:
Experienced in multi-channel support (email, chat, phone) using tools like salesforce, tableau, and more. Known for resolving complex issues with empathy and professionalism, maintaining high customer satisfaction (95–98%).
? E-Commerce & Logistics:
Manage online shops and social media accounts accounts — order processing, shipment tracking, returns coordination, and supplier communication to ensure smooth operations.
Order validation, creating shipping lists,uploading tracking,updating SEA containers ETA and coordinating with courier with claims.
? Admin & Operations Support:
Organize reports, inventory tracking, and performance metrics using Google Sheets, Excel. Assisted in team leadership and workflow improvements that increased productivity and response efficiency.
? Tools & Platforms:
Salesforce• Jarvis• ring central • tableau • Slack • Google Workspace • Excel/Sheets
I’m organized, dependable, and detail-oriented — passionate about helping business owners create efficient systems, loyal customers, and steady growth. Whether it’s handling logistics, sales inquiries, or after-sales retention, I make sure every part of your business runs smoothly and profitably.
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