I am a seasoned customer service professional with over 13 years in the BPO industry, known for my organizational skills, attention to detail, and commitment to excellence. I began my career as an agent, quickly advancing to a Subject Matter Expert and then to Team Leader, where I demonstrated my ability to lead teams and optimize operational performance. My expertise spans bank reconciliation, email management, and delivering outstanding customer service experiences. As a trained educator, I bring strong communication skills, a capacity for swift learning, and effective task prioritization, consistently driving efficiency and achieving results. I am eager to bring my proven skill set and leadership to your team, making an immediate and positive impact.
