I’ve gained valuable experience as a customer service representative, back-office associate, and quality analyst. I've mastered using CRM tools such as Zendesk and Salesforce and am proficient in using Slack for communication. I was regularly tasked with disseminating information to the entire team and attending weekly meetings for quality calibration with clients, where I used Canva for my presentations. These experiences have equipped me with the skills to enhance customer service operations, streamline communication, and ensure high-quality performance standards.
