I have over five years of experience in customer support, administration, and project coordination, with a strong focus on e-commerce and dropshipping. I began my career as a Customer Service Representative, assisting customers with inquiries, resolving issues, and handling escalations. Over time, I took on the role of a Trainer, where I was responsible for onboarding and mentoring new hires, conducting product and process training, and supporting team development — this experience sharpened my communication and leadership skills.
I later worked as a Project Coordinator, where I managed key initiatives, tracked deliverables, and optimized workflows to boost overall efficiency. I also bring solid administrative skills, including scheduling, resource management, and report generation, which help ensure smooth day-to-day operations.
Currently, I serve as an E-commerce Customer Support Specialist for a dropshipping company. I handle customer inquiries through platforms like Shopify, Gorgias, and Re:amaze, consistently maintaining a six-hour response time. I also coordinate with suppliers to resolve order-related concerns, contributing to improved fulfillment and customer satisfaction. Additionally, I’m experienced in product listing — ensuring product details are accurate, well-presented, and optimized for better customer engagement and conversion.
My goal has always been to deliver exceptional customer experiences while supporting team success and continuous improvement. I’m excited about the opportunity to bring my e-commerce knowledge, training experience, and dedication to a dynamic and growing team.
