Detail-oriented Virtual Assistant with 7 years of experience in customer service, administrative support, and virtual collaboration. At Carelon Global Solutions, I supported a team of 100+ as a Subject Matter Expert, resolving over 95% of escalated inquiries and co-developing training programs that improved onboarding efficiency. Proficient in email/calendar management, data entry, and process documentation, with hands-on expertise in Microsoft Office, Google Workspace, and basic WordPress. Tech-savvy and quick to adapt, with familiarity to customer relationship management tools like Slack, Zendesk, and ----------- and is continuously learning fast evolving tools. Known for delivering solutions independently and in collaborative environments, consistently maintaining high performance in remote, graveyard shifts. Passionate about helping businesses streamline operations and drive results.
