34 Years managing customer support across phone, chat, and email in logistics and e-commerce, handling 30-60 chats per day and managing up to 3 chats concurrently.
Proficient in CRM tools, resolving issues for customers, drivers, and merchants with a 98% quality rate and an 86% satisfaction rate.
Active student leader for 6 years, honing leadership, planning, and organizational skills.
Consistently exceeded sales targets, driving 20-50 new app sign-ups, contributing to business growth.
Strong communicator and problem-solver, ensuring efficient task management and exceptional customer satisfaction.
Hands-on experience in travel management, providing tailored support and solutions to meet industry-specific needs.
Passionate about streamlining processes, enhancing service delivery, and continuously improving the customer experience.
Proficient in Microsoft Office, Google Suite, and task management software, I am adaptable to new technologies and committed to professional growth, aiming to exceed expectations and support team success with integrity.
