Dedicated Customer Support and Operations Specialist with a BS in Psychology and over three years of experience supporting global e-commerce brands like SHEIN and Global E Brand, I specialize in managing the full Shopify lifecycle, including high-risk order verification, chargeback resolution, and complex logistics troubleshooting using Zendesk. I leverage my psychological background to provide high-level emotional intelligence in customer de-escalation, ensuring clear and empathetic communication that protects company profit and builds brand loyalty. As a highly disciplined remote professional, I take pride in remaining fully present and focused, viewing every challenge as an opportunity to expand my technical knowledge and streamline operational efficiency.
