As a Freight & Logistics Customer Support Specialist / Tracking Specialist, I have a strong understanding of how supply chains work and how to manage complex logistics. I handle customer questions, fix issues with shipment tracking, and work with carriers to make sure pick-up and deliveries are on time. I use logistics software to keep track of shipments, review performance data, and improve operations. I pay close attention to detail and strive to provide excellent service, ensuring customers get clear information and quick solutions. My knowledge of international shipping rules and customs also helps me support our customers effectively.
