Hello! I’m Jessica, an experienced Team Lead and Project Manager with over five years of experience leading cross-functional teams to achieve project goals and exceed client expectations. Dynamic professional with five years of experience, including one year as a Customer Service Representative and four years in Team Lead roles. Proven expertise in leading teams, enhancing customer satisfaction, and optimizing processes. Demonstrated success in retail services online, where I led a team to improve service delivery and achieve sales targets. Adept at conflict resolution, strategic planning, and performance management. Available for full-time leadership roles with flexible scheduling.
