I am a resourceful and detail-oriented Customer Support and Security Professional with over 9 years of experience across customer service, fraud analysis, communications training, and breach support. I have supported customers in high-pressure environments, including data breach i-----------, account security concerns, and fraud-related cases, while maintaining strict adherence to data privacy, confidentiality, and compliance standards.
My experience includes handling high-volume inbound and outbound interactions, verifying customer identities, assisting with account recovery, and providing clear guidance during sensitive and stressful situations. I am known for my ability to communicate calmly and empathetically, resolve complex issues efficiently, and deliver support that builds trust and customer confidence.
In addition to frontline support, I have extensive experience as a Communications Trainer and Subject Matter Expert, where I coached agents based on call audits, designed training materials, and conducted calibrations to improve performance and communication effectiveness. I am passionate about empowering individuals to communicate confidently, perform consistently, and deliver exceptional customer experiences in fast-paced, remote environments.
