Proven track record in delivering exceptional customer service across diverse industries since 2015.
? ????uccessfully resolved a wide range of customer concerns, including reservations, billing, account inquiries, and mechanical issues, while fostering strong relationships and driving customer satisfaction at car rental facilities in the United States, Canada, and Puerto Rico.
? ????emonstrated exceptional sales skills by consistently exceeding sales quotas through outbound campaigns for a North American lending company.
? ????everaged strong problem-solving and technical expertise to deliver efficient troubleshooting solutions for media streaming devices in North America.
? ????roficient in utilizing Avaya phone systems, PCExcalibur for car rental reservations, LiveVox for outbound sales, Microsoft Office for call tracking, and Zendesk for customer support ticketing and documentation.
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? Customer Service
? Sales
? Problem-solving
? Technical Support
? Communication
? Time Management
