Hi there! My name is ----------- and I've been an experienced virtual assistant for almost 8 years now.
I have experience using Zendesk, Unify, Agent Desktop, Trello, Airtable, Slack, Google Apps (Docs and Spreadsheet), Microsoft Office, Yaballe, Profit Scraper, Zik, DSM tool, Adobe Photoshop, Sketch Up, WIX, WordPress and many more. As a VA, I can do admin tasks and assist your customers via phone, email, and chat. I love to learn new things as I firmly believe that nothing is difficult and everything can be learned if you are a determined and dedicated person.
I am very flexible in terms of my working hours and I am equipped with a very good quality desktop unit and internet connection. I also have a laptop that is always ready to use which can also serve as a backup in case there's a power interruption and if I need to go somewhere else and still have work to do.
I used to work with eBay North America. It is an online marketplace where you can sell almost everything from new items to antiques. I was a customer service representative and assisted sellers and buyers with their transactions and account management.
I also worked with Pillowhomes for almost a year. It is a property management company based in San Francisco. They manage vacation rentals listed on Airbnb, HomeAway, VRBO, and ----------- on behalf of the property owners. I was also a customer support and assisted owners with their property listings, reservations, and property issues. I also assist guests before, during and after their reservation. Aside from owners and guests, I also provide assistance to our vendors and company's cleaning partners on their activities such as cleaning and troubleshooting.
Aside from being a customer service representative, I also worked as a store manager in eBay. My main responsibilities were to list items, process orders (dropshipping), answer customers' inquiries and assist with returns and cases.
Currently Im working as a manager of an ESL company based in Israel. I managed class bookings, cancellations, and other admin tasks including HR, finance and accounting departments.
