Hi! I'm Jhoana, a General Virtual Assistant with a background in customer service and administrative support. I'm currently working with a UK-based marketing agency, where I support daily operations and assist with social media management.
One of the things I enjoy most about my role is helping businesses stay active and organized on social media. I create content calendars, write captions, design graphics in Canva, schedule posts using ContentStudio, engage with followers, and assist with email marketing using Mailchimp and Apollo. I also handle administrative tasks such as calendar management, email management, and creating SOPs to keep workflows organized.
Before becoming a Virtual Assistant, I spent several years in customer service. That experience taught me how to communicate professionally, solve problems, stay organized, and provide excellent support under pressure.
I'm currently transitioning into Social Media Management because it's a field I'm genuinely passionate about. I'm continuously learning, improving my skills, and staying updated with the latest trends so I can better support the businesses I work with.
Here are some of the tools I'm familiar with:
• Canva
• ContentStudio
• Mailchimp
• Apollo
• Shopify Plus
• TikTok Shop Seller Center
• ClickUp
• Google Workspace
• WordPress
• Gorgias
I'm someone who values reliability, clear communication, and continuous learning. If you're looking for a Virtual Assistant who can support both your administrative tasks and your social media, I'd love the opportunity to work with you and contribute to your business.
I look forward to connecting with you!
