Current Role: Travel Consultant (Social Media Expert) at IGT Solutions Inc.
- Handling inquiries related to flight details for passengers.
- Assisting with additional services such as baggage, seat selection, and other reservation enhancements.
- Managing online check-ins and distributing boarding passes.
- Investigating and resolving concerns related to passenger reservations.
- Handling calls outbound and inbound
- Emailing
- Chat support
*Previous Experience: 8 Years in Customer Service (Appliances Sector)*
Company: Excellence Appliance Technologies Inc.
- Delivered exceptional customer service.
- Demonstrated expertise in customer interactions and support.
- Provided effective after-sales service.
Other Skills:
- Proficient with computer systems.
- Strong communication skills.
- Effective team player.
- Skilled in decision-making.
- Capable of multitasking.
- Quick to learn new skills.
