Detail-oriented and dedicated healthcare professional with 2 years and 7 months of experience managing healthcare accounts. Proficient in prior authorization, customer service, verification of benefits, and data entry. Recognized as Associate of the Year for exceptional performance, leading to promotion as Subject Matter Expert (SME). In the SME role, provided expert support to agents, handled complex escalations, and ensured efficient case resolution. Proven track record in enhancing team performance and delivering high-quality service. Well-versed in policies, procedures and standards. Highly-motivated employee with a desire to take on new challenges. strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
