Results-driven IT professional with over 10 years of combined experience across customer support, IT service
delivery, and business administration. Proven track record of building and leading high-performing teams,
including establishing a 9-member support team from the ground up supporting global users.
Experienced in leading and coordinating cross-functional teams and stakeholders across end-user support, IT,
security, facilities and operations, with a strong focus on service delivery, process improvement and customer
experience. Adept at driving team performance through coaching, operational oversight and continuous
improvement initiatives.
