I oversees a portfolio of multi family apartment buildings.
Responsible for responding to customer inquiries relating to deposits, financial transactions, problem resolution, and evaluating customers' financial needs for sales opportunities.
Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members and others.
Provides impeccable customer service to all clients by responding to emails, voicemails, and other communications promptly.
Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.
Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owner.
Ability to handle multiple responsibilities and tasks simultaneously.
Knowledge of local, state, and federal laws and requirements for rental properties in assigned area.
Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and other typical issues.
Time management skills- Extremely thorough and detail-oriented, particularly with email and software systems.
Customer satisfaction is top priority.
I always make sure to include integrity in everything I do.
