Client Services Associate November 2022 - May 2024
Excellent customer service for every client by answering inquiries and concerns promptly via emails, calls, and third-party integrations.
Communicated with clients and business partners and participated proactively in market research.
Consistently hit and exceeded goals, handling an average of 40 daily tickets
Collaborated with the customer service providers to keep the system data up to date.
Created appropriate work orders when vouchering invoices to keep the customers account current preventing service stoppage.
